Python Job: Customer Success Manager

Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility & green energy, leveraging the power of the TWAICE Predictive Analytics Platform. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE. This exciting role requires excellent Python skills and the motivation to accelerate & drive our customer onboarding processes. You will be an early member of a small and growing team, with the opportunity to work closely together with our customers. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future.

Aufgaben

• Guide our customers through complex IT implementations for data transfer and integration of our analytics platform
• Implement analytics tools in Python to accelerate the customer onboarding process
• Interact with our Cloud experts and the AWS environment
• Drive and escalate customer issues with internal stakeholders
• Develop, integrate, and maintain data pipelines of our customers to the TWAICE cloud
• Gather customer feedback and requirements to contribute to product development and efficiently work with our product team

Qualifikation

• Proven ability of object-oriented Python programming, version management and QA in an enterprise environment
• Strong passion for good code, willingness to go the extra mile to improve the status quo
• Good understanding of database functionalities, SQL, networks, firewalls etc.
• Experience with Docker, REST APIs and Cloud Computing (AWS or another Cloud provider) is advantageous
• Excellent verbal and written communication skills in English (German is a highly desirable but not mandatory), especially in communicating complex technical matters to a non-technical audience
• Enthusiastic, proactive, positive-minded, customer focused, and service-oriented
• Embrace change and thrive in a continuously evolving start-up environment

Benefits

• Apart from you having a meaningful activity in one of the most exciting areas of our time, we care about your mental and physical health. We care about your flexible working time and your time off, about your social environment and your personal growth.A very competitive salary
• Training budget 2000€/year and further training possibilities within the company
• Free healthy breakfast, free healthy lunch, free snacks, drinks and coffee
• Free access to a tool of your choice (skillshare or coursera)
• Gympass Membership (subsidized access to gyms - not only for you, but also for your family and friends)
• Flexible working hours and flexible homeoffice - work wherever and whenever you want
• Mobile and remote working (working from another city? No problem!)
• A high degree of personal responsibility, creative freedom and opportunities
• Strong team culture with regular team events and off-sites (Summer and Christmas party, at least one big off-site, Oktoberfest (Wiesn) event, Cocktail and Movie nights once a month, regular team and sports events, company kitchen with cooking events)
• International team and relocation budget of 800€
• Borrow our e-Golf for private purposes and free EV-charging at our company
• Book circle (Order a book via TWAICE - we pay for it, you read it)

Would you like to find out more about TWAICE as an employer? Then take a look at Facebook, Instagram, ​LinkedIn or Kununu​.

Job Type: Full-time